Shipping & Returns

Return & Exchange Policy

We’ll take full responsibility.

We cover the cost of return shipping.
Once the item is received back in original, unused, and resalable condition, we will dispatch the correct item at no additional charge.

We get it — it happens.

Return shipping costs are for the customer’s account.
Items must be unused, in original packaging, and in resalable condition.
Products showing signs of use, installation, damage, wear, or contamination will not qualify for return.
If a return is rejected, you may arrange collection or cover the cost of re-shipping.

Free shipping applies to main metropolitan and provincial city centres only.
Remote or outlying areas are excluded unless serviced by our designated courier.
Orders qualifying for free shipping are dispatched within 2–7 business days after payment is confirmed.
If a correctly supplied item is returned, return shipping is for the customer and a handling fee may apply.
Express delivery and alternative shipping options are detailed on our Shipping Page. This section explains how free shipping interacts with returns.

Return requests must be submitted within 5 days of receipt.
Items must be securely packaged (e.g. bubble wrap) with all accessories and contents included.
Poorly packaged returns that arrive damaged will be rejected.
Returns based on price comparisons (e.g. “found it cheaper elsewhere”) are not accepted under consumer protection regulations.
All returns are subject to inspection and management approval.

All electronic products are tested prior to dispatch.
Due to manufacturer and hygiene policies, electrical and electronic items are not returnable once used or installed, unless proven faulty.

Most new products carry a 6-month limited warranty, unless stated otherwise on the product page.
Clearance, refurbished, or second-hand items are sold without warranty, unless explicitly stated.
Electronics are not eligible for return once installed or paired, unless a manufacturing fault is confirmed.
Warranty does not cover damage caused by:
- Misuse or incorrect installation
- Unauthorised repairs or modifications
- Power surges, water damage, or physical impact
- Normal wear and tear or external factors beyond our control

To qualify for warranty support:

Products must be installed or set up according to manufacturer guidelines.
Smart devices must be used within their intended environment and specifications.

Warranty claims must include:

Covered by a 6-month limited warranty if installed or set up correctly.
Warranty is void if the product is:
- Incorrectly installed
- Modified or tampered with
- Used outside its intended purpose

No cash refunds. Store credit may be issued at management’s discretion.
Courier fees are non-refundable.
Returns must be requested within 5 days of receipt and include all original packaging and accessories.
Items returned without a verified fault will be rejected; shipping costs are for the customer.
Out-of-warranty repairs are for the customer’s account.
Warranty claims are processed within 30 days of receipt.

Risk transfers to the customer upon delivery or collection. We recommend insuring high-value items.
Goods remain the property of MVA Smart Solutions until paid in full.
All returns, refunds, and warranty claims are subject to inspection and final approval by management.